Frequently Asked Questions
Here you will find all of our Frequently Asked Questions for the Exciting Teacher Member’s Club.
If you cannot find the answer that you need, get in contact with us here!
Here you will find all of the commonly asked questions linked to your Account, Subscriptions, and Payments.
How do I reset my password?
If you are not logged in:
- Click Login and ‘Lost your password?’.
- Follow the steps to reset your password.
- Cannot find the email? Check your junk and spam emails as sometimes they end up there or search your emails for ‘Exciting Teacher’.
If you are logged in:
- Click on ‘My Account’.
- Click on ‘Profile Details’.
- Scroll down and find the form to reset your password.
Why does my Paypal payments say ‘Channon Gray Author’ not Exciting Teacher?
Exciting Teacher is owned by our Founder, Channon Gray. This means that depending on when you signed up to Exciting Teacher, your Paypal information may state ‘Channon Gray Author’ or ‘Exciting Teacher’. They are connected to each other.
How do I cancel my account?
Go to My Account – Subscriptions – read the information regarding cancelling your account here.
I have upgraded my account to a different Subscription Plan, why am I being charged twice?
Go to My Account – Subscriptions – read the information regarding transferring your account to a different subscription plan and ensuring that your other memberships are cancelled.
Here you will find all of the commonly asked questions linked to our Resources from how to request a resource to navigating the resources.
I have signed up as a Member, but now what?
To get started, click on ‘NEW’ at the top of this page to browse all of our resources in our main resource library.
To find out information about your Subscription, your account details then click on ‘My Account’ in the main menu bar at the top.
If you are an Exciting Teacher Plus + Member, then click on the ‘Plus+ Portal’, in the main menu bar at the top, to find your Plus+ dashboard and get started with exploring our Plus+ resources.
I am a Member, but it won’t let me download any resources!
There are a few reasons why this might be happening:
- Check you are logged in to your account. When logged in the ‘My Account’ and ‘Logout’ options appear.
- Check your latest payment went through by going to ‘My Account’ – Orders.
- Check you are trying to download a resource that is for your Membership. For example, if it displays the ‘Exciting Teacher Plus +’ logo, then this is for Plus+ members only.
How do I request a resource?
To request a resource, complete the form below!
Request a Resource
Want to request or suggest a resource? Pop us a message below and we will see what we can do. We are not able to respond directly to all requests but be rest assured, we are reading them and constantly updating the resource bank accordingly to all your fabulous ideas!
Here you will find all of the commonly asked questions linked to our Resources from how to request a resource to navigating the resources.
What is a VIP Membership plan?
Flexible and affordable! Billed Monthly and Yearly.
V.I.P Monthly and Yearly members have access to:
- Almost 500+ standalone resources with more being added each week.
- Our core Scribbles Crew collection – a friendly group of emotions designed to be easy to replicate and relate to by children.
- A limited selection of Lesson Plans, Slides, and accompanying resources.
- National and International Mental Health/Wellbeing day/week resource collections.
Perfect for: Parents, Carers, ELSAs, Professionals: Therapists, CWPs, EMHPs.
What is an Exciting Teacher Plus+ Membership plan?
Comprehensive, designed to make teaching PSHE and Emotional Literacy skills easier. Billed Yearly only.
Exciting Teacher Plus + members have access to:
- Almost 500+ standalone resources with more being added each week.
- Our core Scribbles Crew collection PLUS The Scribbles Crew Emotional Literacy lesson packs, slides, planning and additional resources.
- National and International Mental Health/Wellbeing day/week resource collections.
- The Plus+ Portal.
- Our BRAND NEW FOR 2024 PSHE Curriculum that is growing daily in Lesson Plans, Slides, Resources, Medium-Term and Long-Term Planning that is ready to pick up and go.
- Our ‘Let’s Journal’ collection.
- Supportive Maps.
- Afterschool and Lunchtime Club guides.
Perfect for: School Staff, Teachers, PSHE Leads, Pastoral Teams, Therapists, whole Schools, those with a particular interest in the Scribbles Crew resources offer.